wendb FAQ — All your questions answered in one place

The easiest and most accepted document for account verification at wendb is the National ID Card (NID). A valid passport or driving licence is also accepted. The document must be clear and readable. If the image is blurry or partially cut off, it will need to be uploaded again. In all cases, the name on the document must exactly match the name on the account.

wendb may request verification when you submit your first large withdrawal or when unusual activity is detected on your account. In some cases it may be requested right after registration. Submitting your documents on time ensures there is no delay in transactions. Having verification completed in advance makes withdrawals faster to process.

wendb's policy requires that the account name, the name on the submitted document, and the name on the bKash, Nagad, or bank account all match exactly. If there is a discrepancy, your withdrawal may be held and you may be asked to resubmit your documents. To avoid this issue, use your correct name when registering.

If your verification is rejected, you will be sent a message explaining the reason. The most common reasons are a blurry image, an expired document, or a name mismatch. Fix the issue and upload a new, clear image. If it still cannot be resolved, contact our support team via 24/7 live chat right away — they will assist you quickly.

The minimum withdrawal amount at wendb is ৳500. Withdrawal requests below this amount will not be accepted. There is no upper limit — large withdrawals are also possible. Having your account verified in advance makes the process smoother and faster.

The standard withdrawal time at wendb is 30 minutes to 3 hours. Funds sent via bKash, Nagad, and Rocket generally arrive the fastest. Bank transfers may take slightly longer. If your account verification is already complete, funds arrive within this timeframe.

If a request stays pending for more than 3 hours, there is likely an issue. First check whether your account is verified and whether the name on your withdrawal method matches your account. If the issue remains, contact live chat and provide the reference number of your request — the team will look into it promptly.

Yes, wendb offers withdrawals 24 hours a day, 7 days a week. Mobile banking via bKash, Nagad, and Rocket operates at any time, so nights and weekends are no problem. For bank transfers, there may be a slight delay due to the bank's own business hours.

No, wendb only approves withdrawals to a wallet or bank account registered in the player's own name. Any attempt to send funds to a third-party account will result in the request being cancelled. This is done for security purposes to ensure your money reaches the right person.

After opening an account at wendb, the welcome bonus is added automatically when you make your first deposit. The bonus rate is 120%, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200. No special code is needed to receive the bonus.

At wendb, the wagering requirement applies only to the bonus amount — not to the deposited amount. The bonus must be wagered 15 times. For example: if you receive a ৳1,200 bonus, you need to place a total of ৳1,200 × 15 = ৳18,000 in bets before winnings from the bonus can be withdrawn. This is a relatively straightforward rule.

Not all games contribute equally to wagering. Slot games generally contribute 100%. Live casino and card games may be counted partially. Some specific games may not be eligible to count towards this requirement. Before accepting a bonus, check the list of eligible games on our terms and conditions page or ask via live chat.

No, the welcome bonus is available to each player only once — at the time of their first deposit. If the same person attempts to claim the bonus multiple times by opening more than one account, those accounts may be closed. Keep to one account and enjoy VIP benefits as a regular player.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus is automatically cancelled. After claiming a bonus, you can see its expiry date in the bonus section of your account. Completing the requirement within the deadline is generally straightforward with regular play.

wendb uses high-grade SSL encryption, which keeps your personal information and financial transactions fully secure. Sensitive data is never shared with third parties — only information necessary to operate the service is retained. Read our privacy policy for more details.

A secure password should have at least 12 characters and ideally include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use your name, date of birth, or simple words as a password. Do not use your wendb password anywhere else. Using a password manager makes it easier to keep track.

The only official wendb website is wendb.lat. Any other address — such as "wendb1.com", "wendb-bd.net", or similar lookalike names — may be fake. Do not click on suspicious links, especially unknown links received on WhatsApp or Telegram. Always verify the correct URL in your browser's address bar before proceeding.

The moment you suspect this, the first step is to change your password. Then immediately notify our support team via 24/7 live chat or by emailing [email protected]. They will review the account quickly and, if necessary, temporarily lock it while investigating. The security of your account is our top priority.

Log in to wendb, go to the deposit section, and select bKash. Send money from the bKash app to the merchant number shown, then submit the transaction ID. Your balance will be updated within a few minutes. The minimum deposit amount is ৳300.

Yes, Nagad is a fully supported deposit method at wendb. On the deposit page, select Nagad, send money from Nagad to the number shown, and enter the payment reference number in the designated field. The minimum deposit is ৳300 and transactions are typically confirmed within a few minutes.

The minimum deposit amount across all payment methods at wendb is ৳300. This applies equally to bKash, Nagad, Rocket, and bank transfer. Sending less than ৳300 will not be processed. Depositing ৳300 or more for the first time also qualifies you for the welcome bonus.

wendb does not charge any deposit fees. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own transaction charges — that is entirely subject to their own policies. Bank transfers may also carry the bank's own fees. The full deposit amount is credited to your wendb account.