wendb Privacy Policy
It is our responsibility to be fully transparent about how your personal information is collected, stored, and used on our platform.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the wendb online gaming platform ("we", "our", "wendb") and applies to wendb.lat and all related services. The terms described in this Policy are specifically designed for users in Bangladesh.
By using our website, you confirm that you have read and agreed to all terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
wendb takes the privacy of all its users very seriously. We believe every individual has the right to control their own information. To this end, we maintain the highest security standards and use SSL encryption technology.
What Information We Collect
wendb collects only the information that is strictly necessary to operate our services smoothly and to improve the user experience. Details are described below.
2.1 Registration & Identity Information
Information you provide when creating an account includes:
- Full name and date of birth (for age verification — only individuals aged 21 and above may register)
- Email address and mobile number
- Your preferred username
- Documents required for identity verification (National ID card or passport)
2.2 Financial & Transaction Information
For payment processing and transaction verification, we collect:
- bKash, Nagad, or Rocket account numbers (the full number is never stored — only the last few digits)
- Bank account details (where applicable)
- Deposit and withdrawal history and amounts
- Records of bets and gaming transactions
2.3 Technical & Usage Information
Information automatically collected while you use our platform:
- IP address and device identifier
- Browser type and operating system
- Login time and session information
- Pages visited and click patterns
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
wendb uses user information only for specific and legitimate purposes. Information is not used for any purpose other than those listed below:
Information is used to confirm your identity, keep your account secure, and keep your profile details up to date. Age verification is also part of this process.
Financial information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to prevent potential fraud.
Your account history and information may be needed to resolve your issues quickly and effectively via 24/7 live chat or email ([email protected]).
Information is used to maintain platform security, detect unauthorized access, and comply with responsible gaming guidelines.
Aggregated and anonymized usage patterns are analyzed to improve our gaming experience, interface, and performance.
Contact information is used to inform you of important account-related updates, policy changes, or security alerts.
Sharing Information with Third Parties
wendb never sells, rents, or shares your personal information with third parties for advertising purposes. However, limited information may be shared in specific circumstances:
4.1 Payment Processors
Payment service providers such as bKash, Nagad, Rocket, or bank transfer receive only the information necessary to complete transactions. These third parties operate under their own privacy policies and receive only the data required for the relevant transaction.
4.2 Game Providers
Game developers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, or Microgaming may receive technical information to manage gaming sessions. This never includes personal identity or financial information.
4.3 Legal Obligations
If required by a court order from a competent court, a lawful request from a law enforcement agency, or under applicable law in Bangladesh, wendb may be compelled to disclose information. In such cases, we will make every effort to notify you in advance where possible.
4.4 Fraud Prevention
Limited technical information may be shared with security partners to prevent fraudulent activity, money laundering, or account hacking. Your best interests are always protected throughout this process.
Cookies & Tracking Technologies
wendb uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. Below is an explanation of how they are used:
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security, and keeping the platform's core functions running. They cannot be disabled.
Analytics Cookies
These collect anonymous data to understand how users are using our platform. This information is used to improve the quality of our services.
Preference Cookies
These cookies help remember your language selection, display settings, and other personal preferences, so you do not have to reconfigure them each time you log in.
Cookie Controls
You can delete or disable non-essential cookies from your browser settings. Please note that some features may not work correctly as a result.
Data Security Measures
wendb maintains industry-standard security measures to protect your information. Our security infrastructure consists of the following elements:
- SSL/TLS Encryption: All data transferred between your browser and our servers is protected by SSL encryption, making it virtually impossible to intercept or alter.
- Secure Password Storage: Your password is never stored in plain text. Instead, it is stored securely using strong cryptographic hashing algorithms.
- Two-Factor Authentication: An additional layer of verification is required for sensitive actions, preventing unauthorized access.
- Regular Security Audits: Our systems are regularly tested by expert teams to ensure any vulnerabilities are identified and resolved quickly.
- Access Controls: Only authorized personnel can access your information, and every access is logged.
- Secure Data Centers: Our data is stored on servers protected with the highest physical and digital security standards.
Your Rights
wendb believes every user should have full control over their own information. You have the following rights:
Right to Access
You can request to view what information we hold about you at any time. We will provide a complete report within the specified timeframe.
Right to Rectification
If any of your information is incorrect or outdated, you can contact us to have it corrected. Once accurate information is provided, it will be updated promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your information, as long as no legal or regulatory obligations exist.
Right to Restriction of Processing
In certain cases, you may request that the processing of your information be limited, particularly when the accuracy of the information is in dispute.
Right to Object
If you have objections to marketing communications or certain data processing, you may raise them at any time and we will respect your wishes.
Right to Data Portability
You can receive your information in a common, readable format, making it easy to transfer to another service if needed.
To exercise any of the above rights, please contact us via live chat or email. We will review your request and respond accordingly. Please note that identity verification may be required to fulfill certain requests.
Data Retention Period
wendb retains information only for as long as it is necessary or legally required. Below are the general retention periods for different types of information:
- Active Account Information: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required by applicable legal requirements.
- Technical Logs: Generally retained for a limited period and then automatically deleted.
- Closed Account Information: Certain information may be retained for a specified period after account closure for legal obligations or dispute resolution purposes.
- Marketing Preferences: Retained until you withdraw your consent.
Protection of Minors
wendb strictly prohibits any person under the age of 21 from creating an account or using our services. We do not knowingly collect information from anyone under the age of 21.
If we suspect or confirm that a minor has created an account, we will immediately close that account and securely delete all associated information.
Parents and guardians are requested to ensure their children do not use our platform. If you believe a minor is using our site, please notify us immediately at [email protected].
Policy Changes & Updates
wendb periodically reviews and updates this Privacy Policy as needed. Changes may be made due to:
- Addition of new services or features
- Changes in laws or regulations
- Changes in our business operations
- Improvements based on user feedback or suggestions
For any significant changes, we will send a notification to your registered email address and/or clearly announce it on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.
Have a Privacy-Related Question?
Our support team is available 24/7 — contact us in Bengali or English.
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